Returns and refunds

If your Rune 1 is not right for you, you have options. This article explains how to start a return, what condition the device should be in, and how refunds work.

Cancel before it ships

You can cancel your reservation anytime before it ships for a full refund. For the quick answer, see our FAQ on cancelling. To cancel, email support@pulsyn.tech with your order number.

Return after delivery

After you receive your Rune 1, you have 30 days from the delivery date to return it for a full refund. You do not need a reason. We provide a prepaid return label, and we do not charge restocking fees.

The 30-day window exceeds the statutory minimum in the EU and UK. For full regional details, see our Return & Refund Policy.

How to start a return

1. Email support: Send a message to support@pulsyn.tech with your order number and the reason for the return.
2. Receive your return authorization: We will send an RMA number and a prepaid shipping label within 2 business days.
3. Prepare your ring: Sync any remaining data, export what you want to keep, and factory reset the ring through the Pulsyn app.
4. Ship it back: Use the prepaid label and drop the package at any carrier location.
5. Get your refund: Refunds are processed within 10 business days of receiving the return.

What condition the ring should be in

• Include the ring, charging case, and USB cable
• Factory reset the ring and remove it from the app
• Original packaging is preferred but not required
• Normal wear from trying the ring on is acceptable

Refund timing

Refunds are issued to the original payment method. Credit and debit card refunds typically appear within 5–10 business days, depending on your bank.

For warranty returns, exchanges, and dead-on-arrival handling, see our full Return & Refund Policy.