Shipping and order status

After you reserve your Rune 1, your order goes through a few stages before it arrives. This article explains how to check your status, when your ring will ship, and how to update your shipping details. For quick answers, see our FAQ.

Order status stages

1. Reserved: Your $10 deposit is received and your place in the queue is secured.
2. In production: Your ring is being manufactured and quality checked.
3. Final payment open: The remaining balance is due before we can ship.
4. Ready to ship: Your ring is packaged and will leave our facility soon.
5. Shipped: A tracking number is sent to your email.
6. Delivered: Your Rune 1 has reached your address.

You will receive email updates at each major stage. If you have not received an expected email, check your spam or promotions folder first.

When your ring ships

The Rune 1 is currently in the reservation phase. Your order confirmation email states your estimated ship window. We fulfill reservations in the order they were received.

For the full shipping policy, including regional transit times, customs information, and delay procedures, see our Shipping Policy.

How to update your shipping address

If your address changes before your ring ships, email support@pulsyn.tech with your order number and new address. We can update the address until the order has been handed to the carrier.

Lost or damaged shipments

If your package is lost or arrives damaged, contact us within the timeframes listed in our Shipping Policy. We will either replace the order or issue a full refund, whichever you prefer.

Customs, duties, and taxes

International orders may be subject to customs duties, VAT, or import taxes. These charges are the responsibility of the recipient and are not included in the product price. For more details, see Section 6 of our Shipping Policy.