Troubleshooting

Resolve common ring and app issues.

App won't open or crashes What to do when the Pulsyn app crashes, freezes, or won't launch.

Missing or delayed health data Why some nights or metrics may not appear right away, and what to check first.

Notifications not working How to fix Pulsyn app notifications on iOS and Android.

Login and account access issues How to fix sign-in problems, password issues, and locked Pulsyn accounts.

Unexpected or inaccurate readings What to do when a heart rate, SpO2, or sleep reading looks unusual, without jumping to conclusions.

Ring not syncing App-side causes and quick fixes when Rune 1 will not sync, plus a link to Bluetooth-specific troubleshooting.

Getting in touch with support How to contact Pulsyn support, what to include, and where to find quick answers first.