Login and account access issues

If you cannot sign in to the Pulsyn app or website, start with the steps below. For subscription or billing questions, see the Account & Billing category instead.

Forgot your password

On the sign-in screen, tap Forgot password. Enter your account email address and check your inbox for a reset link. Also check your spam or promotions folder if it does not arrive within a few minutes.

Reset link not arriving

If you do not receive the password reset email:

• confirm you are using the same email address you used to create your account
• check spam, promotions, and filtered folders
• wait a few minutes and request it again
• make sure your email provider is not blocking automated messages from Pulsyn

If none of that works, contact support@pulsyn.tech and ask for a manual password reset.

Account locked or unrecognized

If you see a message that your account is locked or your credentials are not recognized:

• double-check for typos in your email address
• make sure you are not trying to sign in with a work or alias email that you did not register with
• if you recently changed email providers, you may need to update your account email through support

Two-factor authentication

If you enabled 2FA on your account, make sure your authenticator app is showing the current code. Codes time out quickly. If you lost your 2FA setup, contact support with proof of account ownership.

Cannot sign in on a new phone

Install the Pulsyn app on the new device and sign in with your existing account. If you use cloud sync, your encrypted history will download after you sign in. If you do not use cloud sync, your data stays on the old phone and will not transfer automatically.

Still locked out?

Email support@pulsyn.tech from your registered email address if possible. Include any details that can help us confirm ownership, such as the email address, approximate account creation date, or order number.